SalveSalve

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#2847Refund — duplicate chargeResolved
MC
Maya Chenjust now

I was charged twice today on order #2847. Could you refund the duplicate?

A
Ariaagent · just now

Confirmed both charges. Refunding the duplicate ($48.00) to card •••• 4242. Posts in 3–5 days.

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A

Aria

agent

Refunds & billing

Active
Resolved
1,284
CSAT
96%
Avg response
4.2s
Recent activity
  • Sent reply on#2847Refund issued · $48.00
    2m ago
  • Drafted reply on#2851Pending human approval
    6m ago
  • Escalated#2839Out of scope → Sarah
    14m ago
Scopes
read:ticketswrite:repliesrefund:max=$200escalate:human
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12 unassigned · 84 open
⌘K
  • Refund — duplicate charge2m
  • Question about plan limits4m
  • Account deletion request8m
  • Webhook stopped firing on order.created12m
  • Re: API rate limits in v218m
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POST  api.usesalve.com/v1/tickets201 Created
Request
const ticket = await salve.tickets.create({
channel: 'email',
customer: {
email: 'maya@northwind.co',
name: 'Maya Chen',
},
subject: 'Refund — duplicate charge',
assign_to: 'agent_aria',
})
Webhook · ticket.created
{
"id": "tk_01HVK8…2847",
"status": "open",
"assignee": {
"id": "agent_aria",
"kind": "agent",
},
"sla": {
"first_response_by": "2026-05-14T18:11:00Z",
},
}
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zsh — salve
~/salve› git clone git@github.com:chandeldivyam/salve.git
Cloning into 'salve'... 
                  Receiving objects: 100% (12,481/12,481), 38.2 MiB | 22.3 MiB/s.
~/salve› cd salve && docker compose up -d
✔ Network salve_default       Created
✔ Container salve-postgres-1 Started
✔ Container salve-redis-1     Started
✔ Container salve-api-1       Started
✔ Container salve-web-1       Started 0.4s
~/salve› open http://localhost:3000
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